Returns + Exchanges
*If you have sizing questions before purchase, please email sales@baotranchi.com and we will advise. Send your bust, waist, and hip measurements within the 1st email for the fastest response.
RETURNS
*Returns can be made within 7 business days of receiving the item. The 7 day period starts on the date that the package was delivered to you per the tracking information. Any item that is returned more than 7 days after delivery is not considered for a refund.
*sale items are not eligible for a return/refund. This includes items purchased with a promo code. Exchanges are applicable if there is inventory in the specific size or a store credit will be issued.
*There is a 12% restocking fee on any returned item, Or you can avoid it by choosing a store credit. Contact sales@baotranchi.com for details. Please submit your order number with the inquiry.
*Shipping will be deducted from the refunded amount.
*The tag must be attached in order to be considered for a refund. Removal of the tag will result in a void of refund consideration.
*Any item not in its original condition is considered damaged.
*Panties are noT ELIGIBLE FOR A RETURN OR AN EXCHANGE.
*if you have questions about sizing before you order, please email sales@baotranchi.com so that we can consult on the best possible fit. Please measure yourself accurately or have a tailor do it for you. Provide your bust, waist, hips, and height measurements for proper advising. We are not responsible for inaccurate measurements.
Custom orders
There are no returns or exchanges for custom orders. To proceed with a custom order, the customer must provide accurate measurements.
MADE TO ORDER STYLES
NO REFUNDS FOR MADE TO ORDER STYLES.
SALE ITEMS
*sale items are not eligible for a RETURN. This includes items purchased with a promo code. Exchanges are applicable if there is inventory in the specific size. OTHERWISE A STORE CREDIT CAN BE ISSUED.